(Senior) CRM Executive | Retail Loyalty | CRM Campaigns | Joint Promotion

About Vita Green Group

Here at Vita Green, we are all about creating something remarkable—be it careers, innovations, or impactful sales and marketing strategies! We believe every part of your journey can come together to make something truly exceptional.

Standing at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operating in multiple regional offices across the globe. With a diverse portfolio of established brands, including Dr. Choice, Naturo Vita, our product offerings are constantly expanding, reaching markets worldwide and paving the way for a healthier future.

Position overview

As the (Senior) CRM Executive at Vita Green, you will play a pivotal role in managing and optimizing loyalty programs, CRM systems, and VIP reward programs. You will work closely with different parties to develop and implement CRM strategies to acquire new members, or to enhance members’ experience. Join us at Vita Green and be part of a team dedicated to making a positive impact on wellness worldwide.

What you’ll be doing
• Manage and optimize loyalty programs, CRM system and VIP reward program;
• Assist in developing, planning and execution of CRM strategies and promotions according to the Group’s objective in order to achieve KPIs as assigned;
• Analyze database for formulating CRM initiatives in order to drive sales, acquisition and loyalty of members;
• Plan and organize creative CRM campaigns, workshops or events to enhance members’ experience;
• Design and create promotional messages and materials to deliver effective and seamless communications engaging members via in-store POP, eDM, social media platforms and etc.;
• Explore and identify opportunities for joint promotions with potential partners to increase member database and offer more value to existing members;
• Collaborate with the Key Account team to develop and enhance loyalty programs;
• Liaise and work closely with internal or external parties to ensure efficient operations and timely rollout of CRM activities;
• Maintain Data Quality via regular database cleansing or campaign operation
• Support any ad hoc projects as assigned.

Who we’re looking for:
• Degree holder in Business, Marketing or similar field with at least 3 -5 years working experience in CRM field
• Experience with BI & visualization tools
• Hands on experience with CRM tools (e.g. Oracle ORCE, ELOQUA) and Whatsapp Business tools(e.g. Omnichat, Sleek flow)
• Experienced of developing CRM strategy and program
• Ability to cultivate and maintain relationships with partner organizations for mutual promotional activities
• Strong understanding of CRM, database management and segmentation;
• Excellent analytical and communication skills with creative mindset;
• Good communication skill and presentation skill to all levels of stakeholders
• Self-driven with can-do attitude and ability to deliver quality output

Why Join Us:
• Be part of a forward-thinking company dedicated to health and wellness.
• Engage in pioneering projects that push the boundaries of innovation.
• Opportunities for professional growth and development.
• Flexible working schedule that promotes work-life harmony.
• Causal wear every day!
• Collaborate with a talented and diverse team.
• Exclusive employee discounts on our products and much more!

And more!

Vita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in our mission to make a positive impact on wellness around the world!

#LI-Amber